AI SERVICE DESK BUILT FOR MICROSOFT TEAMS

The employee onboarding process involves welcoming new employees and providing them with all the necessary tools to get started with their work. Employee onboarding aims to ensure that the employees gel with their new team members and are comfortable working in a new work environment. The approach to employee onboarding has changed over time. An organization needs to adapt to the dynamic changes in the onboarding process. The traditional approach to employee onboarding bears little relevance to the modern HR processes and needs of employees. 

We have new models and concepts like modern service desks using Chatbots for employee onboarding, micro-learning, smart ticketing etc. 

One more recent solution was added by Microsoft: The New Employee Onboarding (NEO) Hub, a new set of SharePoint site templates on the SharePoint look book. 

As explained by Microsoft,  

The NEO hub helps organizations: 

• Provide new employees resources, support, and general information 

• Connect new employees to people, community, and culture 

• Help stakeholders easily contribute to new employee onboarding 

• Improve new hire performance and time to productivity - Organizations with a standard onboarding process report 50% greater new-hire productivity. 

• Improve new employee retention - 69% of employees are more likely to stay with a company for three years if they had a great onboarding experience 

The NEO hub comes with an onboarding checklist, a customizable set of hire sites, plus an easily accessible interface on mobile devices. It creates an end-to-end experience for new employees before they join. Modern HR help desks and such solutions together can yield better retention rates.  

IT Chatbot for Service desk | hr service desk